Why people don't perform....

No-one (well virtually no-one) comes into work to deliberately do a BAD job.

They are either (only 1 of 3 options)
- badly directed
- badly motivated
- badly trained

How do we fix this?

- badly directed
  * do we really know what we want people to do? (clearly enough, in enough detail)
  * how have we communicate it? (clearly enough, in enough detail)

- badly motivated
  * are we measuring the right thing? (you get what you measure)
  * is the person right for the job? (skills & capability vs what we want them to do)

- badly trained
  * are we training the people on their job or just on the systems they have to use.

Again - this is a simple process & performance issue.....and all of it lies at the feet of the manager.

A manager's roles is very simple.... to make it as easy as possible for his team to do the correct job to the upmost of their ability.